Professional excellence and possessing communication skills with the customerInstitutional Development / Professional excellence and possessing communication skills with the customer

  Start : July 19-2024
  End : July 22-2024
  Trainer : Eng.Saad Hamad
  Course Fee : 750.00$
  No. Of Places : 5 Of 12
  Location : Apt #7 ,Floor 11, Tower 4, Empire Business Towers, Erbil, Kurdistan Region, Iraq.

Professional excellence and possessing communication skills with the customer
This course will show you how the most effective communication utilizes the inclusive leadership mindset of Empowerment, Accountability, Courage, and Humility and guide you on how to use that mindset yourself. Through research and real-world examples, you will learn strategies to enhance your communication skills and approach. Topics will include understanding dialogue processes, debunking everyday communication myths, testing assumptions, listening, expressing yourself authentically, and communicating across differences.

who should attend?

 

The course provides communication skills training for individuals wishing to develop their interpersonal skills and build rapport with others in the workplace. The training covers effective communication strategies to enhance understanding and verbal communication with customers. 

objective

 

 

  • The Excellent Professional prepares a nurturing and secure environment that meets the physical, intellectual, moral and social needs of children through purposeful work that supports self-construction and independence.
  • Approaches, frameworks, and tools for communicating effectively.
  • How inclusive leadership and effective communication are intertwined.
  • Strategies to create space for transparent and authentic communication, where people across differences feel safe to speak up and share ideas.
  • Discover your own communication strengths to build effective relationships in your professional or personal lives.
  • Understand their customers and their needs
  • Follow a clear process for communicating with customers
  • Use Questioning and Listening skills effectively with customers
  • Effectively manage difficult situations with customers

content

 

 

  1. Purpose of The professional excellence Communication Skills Training
  2. How to develop your communication skills
  3. Understanding Our Customers – A review of the types of customers we have, why they buy from us and their ‘journey’ with our organisation
  4. Customer Expectations – An exploration of what makes a good customer experience and why
  5. Communication Process – A clear structure for communicating with customers with a self-assessment on how well each participant fulfils this requirement
  6. Gathering Information – A look into the best approach to gain information from a customer including Questioning and Listening skills
  7. Managing Difficult Situations – Looking at methods of turning problems into solutions that benefit the customer



how can we help you?

 

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(Bachelor - Master - Doctorate )